Citizen-Government Engagement Platform
An AI-assisted digital platform designed to improve communication and engagement between citizens and government.
Overview
An AI-assisted digital platform designed to improve communication and engagement between citizens and government by streamlining public requests, feedback submission, and administrative issue routing.
The Operational Problem
Municipalities and public agencies often experience backlogs of citizen inquiries and service requests submitted across disparate, unstructured channels. Public servants spend hours manually triaging and routing cases to the correct departments, resulting in delayed resolutions.
Engineering Approach
We designed an accessible, multilingual public portal paired with an internal administrative routing system. Natural language models classify citizen submissions, verify required documentation, and direct cases to the relevant municipal department.
The Solution Delivered
A civic engagement platform featuring an intuitive citizen submission interface, automated request categorization, live casework tracking, and municipal workflow dashboards that help public servants manage inquiries efficiently.
Core System Capabilities
Technologies & Tools
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